Print    Email
Decrease (-) Restore Default Increase (+)

Frequently Asked Questions

What is SJMHS Patient Portal?

SJMHS Patient Portal offers patients personalized and secure online access to portions of their medical records. It enables you to securely view information about your health. With SJMHS Patient Portal, you can view:

  • Admit and discharge date
  • Reason for hospitalization
  • Lab results
  • Physician Care team
  • Medications
  • Vital signs at discharge
  • Care plan with goals and instructions
  • Discharge information and instructions
  • Radiology results

Is there a fee to use SJMHS Patient Portal?

No. SJMHS Patient Portal is a free service.

How do I sign up?

During registration at the hospital, you’ll be asked if you’d like to sign up for SJMHS Patient Portal. If you choose to sign up, you’ll just need to provide an e-mail address where we can send your invitation to join SJMHS Patient Portal.

How do I claim my invitation?

After you click on the link provided in the e-mail, you’ll be asked to confirm your identity. The step-by-step process will ask you to provide your date of birth and the answer to the security question you provided at the time of registration.

I didn't receive my invitation to the Patient Portal in my email, now what?

First check if your email provider has moved the email to your spam or junk folder instead of your inbox. If you still cannot locate your email invite, and it was sent from our Ann Arbor, Chelsea or Livingston campus, please call 734-712-5493, Livonia call 734-655-1713 and Oakland campus please call 248-858-3396.

I don't have the last four digits of my MRN to complete the enrollment process. How do I obtain it?

If your invite was sent from our Ann Arbor, Chelsea or Livingston campus, please call 734-712-5493, Livonia call 734-655-1713 and Oakland campus please call 248-858-3396.

When can I see my test results in the SJMHS Patient Portal?

Lab results are viewable in the patient portal as soon as the result is final. Radiology results are viewable in the patient portal 5 days after the result is final.

Why is there an age restrictions for 12 – 17 year olds to have access to the Patient Portal?

There are laws that protect this patient population and to uphold those laws Cerner chose to restrict the access to the Portal.

Who do I contact if I have questions about what I am viewing in the SJMHS Patient Portal?

  • For Lab and Radiology results, please contact you primary care physician.

  • For possible corrections such as missing or inconsistent information please use the following Hospital contact numbers where you received services:

    • For St. Joseph Mercy Ann Arbor, Chelsea or Livingston Hospitals, please call 734-712-7560, for St. Mary Mercy Livonia Hospital call 734-655-2320 and for St. Joseph Mercy Oakland Hospital please call 248-858-3396.

Are radiology results available in the portal?

Yes they are. Radiology results are viewable in the patient portal 5 days after the result is final.

I forgot my password. What should I do?

Click the "Forgot Password" link on the sign-in page to reset your password online. You can also call 1-800-324-8163 to request a new, secure password.

I was logged out of SJMHS Patient Portal. What happened?

To protect your privacy and the security of your information, you will be automatically logged out of the SJMHS Patient Portal if your keyboard remains idle for 20 minutes or more. We recommend that you log out of your SJMHS Patient Portal session if you need to leave your computer for even a short period of time.

How do I deactivate my account?

You would contact the 24/7 support line at 800-324-8163.

Is the SJMHS Patient Portal connected to any physician office patient portals?

No. SJMHS Patient Portal and the patient portal systems used by some doctors are separate and distinct systems that do not talk to one another. SJMHS Patient Portal can only assist you with health information related to your care at any of our Saint Joseph Mercy Health System facilities.

Can I share the SJMHS Patient Portal with someone else?

Yes you can, but you will need to use the same email and password to login.

Is the SJMHS Patient Portal secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through a secure invitation process, personal IDs and passwords. Each person controls his or her own password, and the account cannot be accessed without that password. Furthermore, the SJMHS Patient Portal uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with the SJMHS Patient Portal.

What is your Privacy Policy?

The SJMHS Patient Portal is owned and operated by Saint Joseph Mercy Health System and Cerner Corporation. It is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records, and will never be sold or leased by SJMHS Patient Portal.

A Member of Trinity Health
© 2015 Trinity Health

St. Mary Mercy Livonia | 36475 Five Mile, Livonia, Michigan 48154 | 734-655-4800