Notes of Thanks
Many patients like to send a note of thanks to the staff for the care they received in the hospital. If you need assistance in forwarding a note, we would be happy to assist you.
You may send your notes to:
St. Joseph Mercy Chelsea
775 South Main St,
Chelsea, MI 48118
Patient Suggestions or Concerns
Your feedback is important to us. Staff is available to assist you and your family or guests, resolve concerns, answer questions, or forward suggestions. If you have suggestions or if something about your stay is unsatisfactory, we would like to hear from you. You may do this anytime prior to, during, and after your stay at St. Joseph Mercy Chelsea. Please be assured that your current or future care or access to care will not be affected because you presented a concern or complaint.
You may send your feedback to:
Patient Relations line: 734-712-2700 or email AAMI-PatientRelation@trinity-health.org
We will make every effort to address and resolve your concern in a timely manner. If you are not satisfied with the response, you may file a formal grievance. Your grievance will be processed consistent with the established hospital policy. You may also contact an administrator or director within any department. To find the department contact information, call our operator at 734-593-6000 or click on the department name listed under "Clinical Services" on this website.
You may also register your concern or grievance directly with the Michigan Department of Consumer and Industry Services, Bureau of Health Systems, Complaint Intake, P.O. Box 30664, Lansing, MI 48909, 800-882-6006, or the Joint Commission Office of Quality Monitoring at 1-800-994-6610 or email firstname.lastname@example.org.